Frequently Asked Questions

Everything you need to know about our products and services

Materials

Marble is a natural stone formed from limestone under heat and pressure. It's prized for its elegant veining and classic beauty. Best for: bathrooms, fireplace surrounds, and low-traffic areas.

Granite is an igneous rock that's incredibly durable and heat-resistant. Each slab has unique patterns and colors. Best for: kitchen countertops, outdoor kitchens, and high-traffic areas.

Quartz is engineered stone made from 90% ground quartz and 10% resins. It offers consistent patterns and superior stain resistance. Best for: busy kitchens, commercial spaces, and modern designs.

Feature Marble Granite Quartz
Durability ★★★☆☆ ★★★★★ ★★★★★
Stain Resistance ★★☆☆☆ ★★★★☆ ★★★★★
Heat Resistance ★★★★☆ ★★★★★ ★★★☆☆
Maintenance High Medium Low

For kitchen countertops, we typically recommend:

  • Granite: Best overall choice for durability, heat resistance, and natural beauty
  • Quartz: Ideal for busy families due to low maintenance and stain resistance
  • Quartzite: Combines marble's beauty with granite's durability

Marble can be used but requires more maintenance and is susceptible to etching from acidic foods.

Yes! We carry a wide selection of exotic stones including:

  • Blue Sodalite
  • Labradorite
  • Semi-precious stones
  • Rare quartzites
  • Onyx varieties

Visit our showroom to see our current exotic inventory, as availability varies.

Care & Maintenance

Daily Cleaning:

  • Use warm water and mild dish soap
  • Wipe with a soft microfiber cloth
  • Dry thoroughly to prevent water spots

What to Avoid:

  • Harsh chemicals (bleach, ammonia, vinegar)
  • Abrasive cleaners or scrub pads
  • Generic all-purpose cleaners

Pro Tip: We sell stone-specific cleaners that are pH-neutral and safe for all natural stone surfaces.

Sealing frequency depends on the stone type and usage:

  • Granite: Every 1-2 years
  • Marble: Every 6-12 months
  • Quartzite: Every 1-2 years
  • Quartz: Never needs sealing (non-porous)

Water Test:

Drop water on the surface. If it beads up, the seal is good. If it darkens the stone, it's time to reseal.

We apply an initial seal after installation and sell professional-grade sealers for maintenance.

Our Process

1

Initial Consultation

Visit our showroom or schedule an in-home consultation to discuss your project.

2

Material Selection

Choose from our extensive inventory with expert guidance.

3

Professional Measurement

Our team takes precise measurements using digital templating technology.

4

Detailed Quote

Receive a comprehensive estimate with transparent pricing.

5

Fabrication

Your stone is cut, polished, and finished in our state-of-the-art facility.

6

Installation

Professional installation by our experienced team.

Typical timeline from template to installation:

  • Standard Projects: 7-10 business days
  • Complex Projects: 10-14 business days
  • Rush Orders: Available for an additional fee

Timeline begins after template, material selection, and deposit.

Pricing & Payment

Our pricing is based on several factors:

  • Material cost: Varies by stone type and rarity
  • Square footage: Total area of your project
  • Edge treatments: Simple to elaborate edge profiles
  • Cutouts: Sinks, cooktops, and custom cuts
  • Installation complexity: Access, removal of old counters, etc.

We provide detailed, transparent quotes with no hidden fees.

We accept multiple payment methods:

  • Cash or check
  • All major credit cards
  • Financing available (subject to credit approval)

Payment Schedule:

  • 50% deposit to begin fabrication
  • Remaining 50% due upon completion

Still Have Questions?

Our team is here to help with any questions about your project

Support

Live Support

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